Without the customer, there is no business, hence, for any business to succeed it needs to develop a customer service excellence culture that takes a focused approach towards achieving and maintaining high levels of customer satisfaction and whereby measures are in place to consistently monitor and strive to improve customer service levels on an ongoing basis. The purpose course is to encompass the skills needed to monitor the level of service between an organisation and its customers, both internal and external. This course is intended for junior managers of organisations.
The course will help you develop the skills you need to effectively improve your understanding of the importance of the customer or client to the success of any business. You will learn how to monitor customer service levels between an organization and its customers, both internal and external and take remedial steps towards improving customer service levels where necessary.