Every business lies at the mercy of its customers. The market is competitive, and the expectations of customers have sky-rocketed. Offering a good product or service simply isn’t enough. However, developing good relations with your customers can play a pivotal role in determining the position of your brand in the market. One thing to keep in mind while we discuss the significance of customer interactions is that customer experience is not a one-time thing. It’s an ongoing process of strengthening your relationships with your customers.
It is essential to understand what customer interaction is before we get into details of how it can be beneficial for your business. Customer interaction is defined as addressing the demands of your customers and ensuring it through the supply of your product or service. Companies often hire representatives who are trained to provide such customer interactions. Therefore, enabling them to understand their customers better, which gives them a competitive advantage in the market.
KEY TOPICS AND OUTCOMES
- Recognise the importance of setting the tone of interaction
- Explain the fundamentals of interacting with customers in person
- Identify the standards for customer service
- Present a positive image to customer
- Respond to customer enquiries in a positive manner
SUMMARY OF THE COURSE SHOULD PROVIDE
|Unit Standard Alignment||114903|
|Duration of the course||40 hours|
|Number of Modules||3|
|Learning Aids||Videos | Webinars|
|Type of Certificates Issued||Certificate of completion|