HANDLING CONFLICT IN THE WORKPLACE


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COURSE OVERVIEW

The programme is designed to identify and manage the resolution of personal conflict between individuals or teams. The main focus is on the workplace, although the same principles can be used elsewhere. Business teams and leaders are equipped with a range of skills and strategies which will help them to manage and resolve the inevitable conflicts which are part of any business process.


KEY TOPICS AND OUTCOMES

  • Understand the main sources of conflict
  • Analyse and understand the nature of conflicts
  • Describing appropriate techniques to manage conflict
  • Implementing skills and strategies to manage and resolve conflict
  • Develop the confidence to tackle conflict effectively
  • Developing the attributes of a good conflict leader
  • Handling customer complaints

SUMMARY OF THE COURSE SHOULD PROVIDE

Skills LevelBeginner
Unit Standard Alignment N/A
Duration of the course60 hours
Number of Modules 4
Learning AidsVideos | Webinars
Type of Certificates IssuedCertificate of attendance