FUNDAMENTALS OF CUSTOMER SERVICE AND ASSERTIVENESS


by admin
0 Lessons
0 Students

COURSE OVERVIEW

Knowing how to consistently deliver exceptional customer service is one of the keys to growing and sustaining a business. This online Customer Service and Assertiveness course will be useful for learners who deal with external customers, internal and external stakeholders and intermediaries in various business settings. These includes Call Centres, Walk in Service Centres and Enquiries Counters.  


KEY TOPICS & SPECIFIED OUTCOMES

  • Principles of customer service
  • Personality styles and your customers
  • Improving customer service
  • Customer relationship management
  • Assertiveness

SUMMARY OF THE COURSE SHOULD PROVIDE

Skills LevelIntroduction
Unit Standard AlignmentN/A
Duration of the course40 hours
Number of Modules5
Learning AidsVideos | Webinars
Type of Certificates IssuedCertificate of attendance
AccreditationsN/A